YGP may bill some customers in advance using an advanced cost estimate. This advanced cost estimate is calculated based on your estimated annual energy consumption and contract prices agreed to by you on your contract with YGP.

We rely on our customers to provide meter readings regularly; we aim to communicate with your smart meter where possible. Half hourly customers will have their data generated and sent to us via the data collector each month.

Where an actual read is submitted, this is reflected in your bills. Otherwise, an estimate will be used. If you see an estimated read on your bill, please contact us to provide your latest read.

Where your meter is half-hourly, estimated consumption is normally indicative of an issue with the communication link between your meter and the data collector, which will be resolved as soon as possible.

For full information on how to take readings from your smart meter, click here.

Objections normally occur for the following reasons:

1. You are in contract and/or
2. There are arrears on the account.

Please contact our customer services team to discuss.

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