Emergency

Help & Advice

Are you the the only ones affected? If yes go through the questions below, if more than one property is affected you will need to contact the relevant distribution network
If the meter has a digital display, does it show and have you pressed and held a button to try turn it on? If not, get please attempt to do so.
Does the meter have a red flashing light, if so then you should have supply and the issue is likely within the property.
Does the property have no supply, or partial supply, if partial then you may need to contact an electrician to confirm the source of the issue.
Have you checked your main fuse box or isolator? and ensured that nothing has tripped?
If there is any smoking/burning or melted plastic please contact the distribution network to make the site safe.

If you are experiencing a Power Cut, please call the National emergency number on 105, 24 hours, 7 days a week.

For electricity distributor contact details please hover over your area.

Open doors and windows to allow fresh air in.
Turn off the gas at ECV, which is usually near the meter. Move the handle a quarter turn until it’s at 90 degrees from the pipe to shut off the gas supply.
Leave the property.
Phone the National Gas Emergencies number on 0800 111 999. Only use a mobile phone from outside the property.
Follow the advice given by the emergency advisor.
Wait outside for a gas engineer to arrive.

Smoke, light a match or use any other naked flame.
Turn any electrical switches on or off.
Use doorbells, mobile phones or any other electrical switches which could cause a spark.